From emails and phone calls to new client intake, we handle client communication with empathy, care, and professionalism. 

We understand how sensitive this work can be, especially that first point of contact. Every message is met with compassion, clear communication, and the respect your clients deserve.

We respond promptly, so new inquiries don’t get lost in the shuffle and potential clients feel seen and supported right from the start.

Managing a full caseload, cancellations, consultations, and waitlists can feel like a job in itself. That’s where we come in!

We can take care of the day-to-day scheduling, like organizing appointments, handling reschedules and cancellations, booking assessments, and keeping your waitlist up to date. From new inquiries to long-time clients, we make sure your schedule runs smoothly.

You can focus on your clients with the confidence that everything behind the scenes is being handled.

Let’s be honest: billing can be one of the most uncomfortable parts of running a practice. Whether it’s chasing overdue payments or navigating insurance claims, it takes up time, energy, and emotional bandwidth.

We can take care of invoicing, insurance submissions, payment processing, credit card updates, and following up on outstanding balances. We also address any billing-related questions clients may have, and send gentle, respectful reminders when needed.

We’ll collaborate with you to implement (or uphold) a clear and consistent payment policy that reflects your values. If financial conversations come up, we handle them with compassion and care, making sure your client relationships remain intact.

Miscellaneous tasks piling up? We're here to help you tackle them.

From creating and sending forms or faxes, to designing flyers or business cards, managing spreadsheets, or assisting with one-off projects - we’ve got you covered. These may seem like small tasks individually, but together, they can take up a lot of your time and mental energy.

Think of this as flexible support: whatever you need to help your practice run smoothly, we're here to help.

Not sure if something falls within our scope? Just ask. We’re happy to jump in where we can, or point you in the right direction if it’s outside of what we do.