How to Make Your Therapy Practice Stand Out in a Crowded Market
Jamie Letcher • September 27, 2025
Simple tweaks that make potential clients stop scrolling and click
Let's be honest: private practice is more competitive than ever right now. More therapists are working online, more clinics are expanding their teams, and clients have endless profiles to scroll through. So how do you stand out in the crowd without feeling like you’re forcing yourself into marketing mode 24/7?
The good news: you don’t have to be the loudest voice in the room. You just need clarity, consistency, and a strategy that helps the right clients find you.
Find your niche (and lean into it)
When your profile tries to speak to everyone, it usually connects with no one. Think about the types of clients you work best with, or the issues you’re most passionate about supporting. Anxiety, burnout, queer identity, postnatal care, trauma recovery... whatever it is, highlight it clearly. A well-defined niche makes you more memorable, easier to refer to, and more trustworthy to the people you want to reach.
Optimize your Psychology Today profile
Psych Today is often the first stop for clients searching for support. Make your profile do the heavy lifting by:
- Using accessible language. Write like you’d talk in session, not like a research article.
- Focusing on connection. Lead with warmth and empathy instead of a long list of modalities.
- Keeping it skimmable. Use short paragraphs, bullet points, and headers so clients don’t get lost in walls of text.
- Ask trusted colleagues for endorsements! It builds credibility and helps your profile pop.
Invest in your website and branding
A cohesive, well-designed website signals professionalism and trust. It doesn’t need to be flashy, just clear, warm, and aligned with your practice values. Branding matters too: consistent colours, fonts, and imagery help clients recognize and remember you. If you’re part of a group practice, consider team headshots and bios that match your overall look and tone.
Get support where you need it
You don’t have to do everything alone. Many therapists find it overwhelming to juggle admin, marketing, and client care. That’s where support comes in:
- Virtual assistants can take scheduling, billing, and client communications off your plate
- SEO experts can help your website show up in local searches
- Marketing professionals can create strategies that actually get results
Even a few hours of help each month can free up your energy to focus on clients and growth!
Show who you are
Therapy is personal, and clients want to know who they’ll be sitting across from. Invest in approachable, high-quality headshots (and team photos if you have a group practice). Share pieces of your voice and values across platforms. When people see a consistent, authentic presence, they’re more likely to reach out.
Final thoughts
Standing out in a crowded therapy market is still doable. By leaning into your niche, polishing your online presence, and getting the right support, you make it easier for clients to choose you with confidence.
At Wellnix, we help Canadian therapists with the behind-the-scenes work that keeps your practice running and your visibility growing. And if you’re looking for a specialized virtual assistant for your therapy practice… you know where to find us!

Running a private practice means wearing a lot of hats, and that includes making sure your phone system works just as hard as you do. Whether you’re a solo therapist or managing a group practice, having a secure, professional, and easy-to-use phone setup can make a big difference. But with so many options out there, how do you know which one’s the best fit for your practice? We’ve rounded up three of the most popular phone systems used by Canadian therapists and ranked them based on features, price, and overall ease of use. 1. OpenPhone: Best for Growing Practices 🏆 Price: Starting at $17/month CAD Platform: Desktop and mobile app (iOS and Android) OpenPhone is one of the most therapist-friendly options out there, especially if you’re growing a team or planning to. It gives you a dedicated business number that works from both your computer and phone, so you’re never tied to one device. You can call, text, send voicemail, and even share access with a team member (like a virtual assistant). Why Therapists Love It ✔️ Seamless call and text integration ✔️ Shared inbox (perfect if you work with an admin) ✔️ Canadian numbers available ✔️ Voicemail transcription ✔️ Easy to use and scale Heads-Up To ensure PHIPA compliance, you’ll want the Business plan and a signed BAA if you work with clients outside of Ontario too. Best For Therapists who want a professional, flexible setup that can grow with them. 2. Fongo Works: Best Free Option 🏆 Price: Free (basic version) Platform: Desktop and mobile app (iOS and Android) Fongo has been a staple for Canadian therapists who want a professional number without the extra monthly cost. You can get a Canadian number for free, use it for calling and texting, and upgrade if you want features like voicemail transcription or call recording. Why Therapists Love It ✔️ It’s free ✔️ Works on your phone and computer ✔️ Easy to set up and start using ✔️ No separate phone needed Things to Note Fongo doesn’t offer as many integrations or shared access features, so it may be better suited for solo therapists. Best For Therapists just starting out or keeping costs low. 3. Telus Business Connect (by RingCentral): Good for Large Teams Price: Starting at $35/month CAD Platform: Desktop and mobile app (iOS and Android) Telus Business Connect is a robust option built for businesses that need more traditional phone infrastructure. It’s a solid choice if you have a larger clinic with multiple therapists and want more advanced call routing and team features. Why Therapists Use It ✔️ Established provider ✔️ Good for clinics with multiple locations ✔️ High-quality call system ✔️ Option to integrate fax and conference calls Drawbacks It’s pricier, has a steeper learning curve, and may be more than you need if you’re a solo or small group practice. Best For Larger group practices with complex needs. Our Verdict For most Canadian therapists, OpenPhone and Fongo are the clear winners. If you're ready to invest in a sleek, scalable solution, OpenPhone is worth it. If you’re just starting out and need something simple and affordable, Fongo is a great choice. Want help setting up your phone system or managing client calls? Wellnix offers virtual assistant support tailored to Canadian therapy practices so you can spend more time with clients, not troubleshooting tech. ✨ Book a free consultation today to learn more! ✨