What’s the Best Phone System for Your Therapy Practice?
Jamie Letcher • July 18, 2025
We ranked our top 3!
Running a private practice means wearing a lot of hats, and that includes making sure your phone system works just as hard as you do.
Whether you’re a solo therapist or managing a group practice, having a secure, professional, and easy-to-use phone setup can make a big difference. But with so many options out there, how do you know which one’s the best fit for your practice?
We’ve rounded up three of the most popular phone systems used by Canadian therapists and ranked them based on features, price, and overall ease of use.
1. OpenPhone: Best for Growing Practices
🏆
Price:
Starting at $17/month CAD
Platform:
Desktop and mobile app (iOS and Android)
OpenPhone is one of the most therapist-friendly options out there, especially if you’re growing a team or planning to. It gives you a dedicated business number that works from both your computer and phone, so you’re never tied to one device. You can call, text, send voicemail, and even share access with a team member (like a virtual assistant).
Why Therapists Love It
✔️ Seamless call and text integration
✔️ Shared inbox (perfect if you work with an admin)
✔️ Canadian numbers available
✔️ Voicemail transcription
✔️ Easy to use and scale
Heads-Up
To ensure PHIPA compliance, you’ll want the Business plan and a signed BAA if you work with clients outside of Ontario too.
Best For
Therapists who want a professional, flexible setup that can grow with them.
2. Fongo Works: Best Free Option 🏆
Price:
Free (basic version)
Platform:
Desktop and mobile app (iOS and Android)
Fongo has been a staple for Canadian therapists who want a professional number without the extra monthly cost. You can get a Canadian number for free, use it for calling and texting, and upgrade if you want features like voicemail transcription or call recording.
Why Therapists Love It
✔️ It’s free
✔️ Works on your phone and computer
✔️ Easy to set up and start using
✔️ No separate phone needed
Things to Note
Fongo doesn’t offer as many integrations or shared access features, so it may be better suited for solo therapists.
Best For
Therapists just starting out or keeping costs low.
3. Telus Business Connect (by RingCentral): Good for Large Teams
Price:
Starting at $35/month CAD
Platform:
Desktop and mobile app (iOS and Android)
Telus Business Connect is a robust option built for businesses that need more traditional phone infrastructure. It’s a solid choice if you have a larger clinic with multiple therapists and want more advanced call routing and team features.
Why Therapists Use It
✔️ Established provider
✔️ Good for clinics with multiple locations
✔️ High-quality call system
✔️ Option to integrate fax and conference calls
Drawbacks
It’s pricier, has a steeper learning curve, and may be more than you need if you’re a solo or small group practice.
Best For
Larger group practices with complex needs.
Our Verdict
For most Canadian therapists, OpenPhone
and Fongo
are the clear winners. If you're ready to invest in a sleek, scalable solution, OpenPhone is worth it. If you’re just starting out and need something simple and affordable, Fongo is a great choice.
Want help setting up your phone system or managing client calls?
Wellnix offers virtual assistant support tailored to Canadian therapy practices so you can spend more time with clients, not troubleshooting tech.
✨ Book a free consultation
today to learn more! ✨
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